Old habits die hard, so wherever possible, remove the old
ways of working. If employees are used to storing documents on a shared drive
instead of uploading them to a document management system on your intranet,
that is what they will continue to do as long as they are technically able to
do so. Examples of tasks that an intranet may 'replace':
- Room bookings
- Claiming expenses
- Completing 'return to work' information
- Completing a time sheet
- Storing documents to a shared drive
- Storing and looking up contact details (this could be internal or external contacts)
- Newsletters
- Completion of internal training modules
- Logging IT helpdesk requests
- Completing a purchase order
- Book annual leave
Action point – Identify what employees can do offline, as
well as via the intranet. Think about what would happen if the off-line option
was removed. Talk to your senior management team about removing these old ways
of working and make sure it is factored in to your project plan.
Back to series index: How to build an intranet
Back to series index: How to build an intranet